Community Support Center (CSC) Charter

This activity will facilitate the provision of Support on the Open Science Grid for those entities that do not have a Support Center and are thus not explicitly included in the OSG Operations Model. There are three components to the activity:

Design and Infrastructure

• Management: leadership and process
• Support mechanisms
  • Community discussion (lists/bulletin boards/chat rooms)
  • Dedicated issue tracking (roundup/bugzilla/etc)
• Knowledgebase generation from support mechanisms
• Scope: will be completed when Deployment commences

Deployment

• Documentation for new OSG users
• Marketing and Advertising
• Scope: will be completed when Operations commences

Operations

• Support mechanism maintenance
• Scope: Ongoing

-- BurtHolzman - 12 Jul 2005