OSG Troubleshooting Activity About Troubleshooting in OSG Requesting troubleshooting assistance Prioritization Active and resolved problems Participate in troubleshooting Coordinator Meetings Troubleshooting resources

About Troubleshooting in OSG

The OSG Troubleshooting program of work, a part of the OSG Facility, covers troubleshooting support for the OSG production and integration infrastructure.

See TroubleshootingStructure for an overview of who the troubleshooters are, the history of the group, and the workflow of an engagement.

Requesting troubleshooting assistance

First, see if the Troubleshooting Guide and Tips can answer your questions. A Troubleshooting FAQ for users will provide you answers to some common challenges.

The Troubleshooting team runs two active campaigns:

• Resource admins: Help Resources Install/Upgarde to OSG 0.8.0 Production Release to help sites install/upgrade to OSG 0.8.0
• End-users: Help New Users Get Jobs Running to help users get their jobs running on sites

We ask that the general OSG user community and VOs normally filter problems through the Grid Operation Center rather than going straight to the troubleshooting team. We provide forms:

• Having trouble installing or configuring OSG 1.0.0? Let us help you!
• Can’t run a job at a resource? Let us help you!

The troubleshooting team responds to requests from the Grid Operation Center, the Virtual Data Toolkit Team, and as needed, from individual VirtualOrganizations?/VOInfo support centers and users (please use the forms).

Prioritization

All the problems reported will be prioritized dynamically and the priority will be approved by the OSG Executive Team periodically. The troubleshooting team will always focus on highest-priority problems while assuring progress on solving all problems.

Active and resolved problems

A list of active and resolved problems is available at TroubleshootingProblems

Participate in troubleshooting

Coordinator

If you'd like to be part of the troubleshooting team, please contact the coordinator, ShaowenWang.

Meetings

You can attend the biweekly meetings:

• Tuesday 2:00 - 3:00PM Central
• Phone Number 510-665-5437
• Meeting ID 666888
• Meeting Minutes

Troubleshooting resources

• Information and Resources for Troubleshooting Members

Major updates:
-- ShaowenWang - 29 Nov 2005
-- SuchandraThapa - 18 Sep 2007
-- CharlesBacon and AnneHeavey - 27 Nov 2007