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  • Friday, December 16, 2011, 10:00 am Central
  • Phone: (570) 310 0130, Access code: 735188; Dial *6 to mute/un-mute.


  • Ruth, Mine, Rob G, Jim, Rob Q, Igor, Scott, Suichi, Alain

Operations Assessment Analysis

  • OpsAssessmentDefined
  • Operations balanced scorecard - track development here:
  • Operations Assessment Jira dashboard - track development here:
  • Metrics were chosen on the basis of value and availability. Going over OpsAssessmentDefined.
  • Open vs Closed: is it growing greater than one? New trend? Want this to be 1.
  • SLA exceptions should be 0 as target. Express as limit.
  • Number of after hours requests is a measure of community understanding of operations policy
  • Reliability, availability of infrastructure services - many of these have SLAs. The numbers are meant to guide internal performance.
  • From the defined metrics, there is nothing that measures "customer satisfaction". Need to create a survey for this.
  • Alain: need interpretation for some of the operational metric risk factors.
  • Worried about how the BSC is interpreted. "Lots of yellow" - how will the ET will respond. Cannot repeat long interpretive discussions. Need to demonstrate we've thought critically, and synthesize. No new technologies.
  • Alain: does this reflect worries, or where problems actually are.
  • Note linkages to recent strategic accomplishments document - hope to be revised.


  • Want Operations dashboard to link up with Jira dashboard
  • Jim and Rob G will discuss offline - interpretation


  • Next meeting is production - owned by Dan.


-- RobGardner - 02 Dec 2011

Topic attachments
I Attachment Action Size Date Who Comment
xlsxls OpsAssessment121411.xls manage 35.0 K 15 Dec 2011 - 15:23 UnknownUser  
docdoc Strategic_Accomplishments_v3.doc manage 38.0 K 15 Dec 2011 - 19:00 UnknownUser  
Topic revision: r6 - 25 Jan 2012 - 20:30:02 - RobGardner?
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