User Help

About This Document

hand This document is identifies ways a scientist/user of OSG can get help.


Various documents may be of help.

For Help from a Person

Help with Specific Issues

  • If you are already using OSG and are having problems, you may open a ticket about the resource or the software that is causing problems.
  • You can also send email to the OSG Grid Operation Center (which also accept general inquiries not intended for tickets).
  • The site coordination group provides regular office hours support available weekly on a regular schedule using a Campfire Web chat. The web chat is mainly targeting Site support but any OSG user is welcome to connect to receive support. The current schedule for the chats and guest login information can be found in the Chat Calendar?.


  • For a more complete (and more complex) document on ways that system administrators and others can get help from OSG and VOs please check Help Procedure.


-- JamesWeichel - 07 May 2010

Topic revision: r15 - 25 Aug 2017 - 16:46:28 - BrianBockelman
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