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OSG Operations / Grid Operations Center at Indiana University

Operations Service Overview

Contact OSG Operations

- Open a ticket
- Email: goc [at]
- Mailing list: osg-operations [at] opensciencegrid dot org
- Phone Number: 317-278-9699
- Register with OSG
- Follow us on Twitter: @OSGGOC

Weekly Teleconference

- Every Monday, 12:00pm Central
- Video Link
- Phone: +1 408-638-0968 or +1 646-558-8656, PIN 865-253-152#
- Meeting Minutes



The mission of OSG Operations is to maintain and improve distributed high throughput computing services to support research communities.

This is accomplished by:

  • Operating and maintaining our services in a user-oriented, robust, and reliable manner.
  • Developing a professional and skilled staff dedicated to a service philosophy.
  • Managing resources responsibly, efficiently, and with accountability.
  • Evaluating and continually improving the actions, methods and processes that allow the OSG to operate.

Operations Activity Objectives and Scope

OSG Operations activities can be split into two often overlapping areas:

  1. Operations Support: Focuses on OSG collaborator support and administrative and communication mechanisms that allow quick and accurate contact, tracking, and communication withing the collaboration, and
  2. Operations Infrastructure: Provides the technical services necessary to produce and disseminate vital information to the OSG community, along with the hardware structure necessary to make this information available.

The Grid Operations Center (GOC) at Indiana University

Based at Indiana University, the GOC provides a single point of operational support for the Open Science Grid (OSG). OSG Operations performs real time Grid monitoring and problem tracking, provides support to users, developers and systems administrators, maintains grid services, provides security incident response, and maintains information repositories. Operations provides the OIM Registration Database for the Support Centers, Virtual Organizations, and Services. A list of Operations Services is presented and/or linked off of MyOSG.

The Grid Operations Center blog is located at For more information see *What is the GOC?*

Weekly Operations Teleconference (Mondays)

  • OSG Operations holds a weekly teleconference to discuss production issues, infrastructure changes, OSG tickets, and other operational concerns. OSG Operations Staff and New OSG Resource Registrants are required to attend, and all OSG Collaborators are welcome.
  • Every Monday, 1:00pm Eastern
  • Phone: +1-812-856-7060, access code 231000
  • Meeting Minutes

Contact Information

  • Group Contact
    • Open a ticket
    • Email GOC: goc [at]
    • Larger Operations Mailing list: osg-operations at opensciencegrid dot org (archive)
  • Members of OSG Operations
    • OSG Operations Coordinator: Rob Quick
    • Support Team: Kyle Gross (Lead), Elizabeth Chism, Christopher Pipes, Alain Deximo
    • Infrastructure Team: Scott Teige (Lead), Soichi Hayashi, Thomas Lee

Training Sessions

Operations Metrics

Important Documents


Trouble Ticketing related

MyOSG related

VO-Package related

RSV related

Operational Service Planning Documents

Root Cause Analysis Documents

Support Desk Research Documents

Miscellaneous Documents

Collaborative OSG TWiki Webs

Topic attachments
I Attachment Action Size Date Who Comment
jpgjpg OSG_GOC-1.jpg manage 149.8 K 03 Nov 2009 - 12:51 UnknownUser  
Topic revision: r206 - 05 Oct 2017 - 11:29:37 - ScottTeige
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