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Operations
ServiceLevelAgreements
Review Passed
by RobQ
Released
by ElizabethChism

Operations Service Level Agreement (SLAs) Catalog

About This Document

OSG Operations will define service level expectation through a series of SLAs.

All service level agreements will be between the OSG Operations and the OSG Stakeholders. Version control will be handled by the OSG TWiki and may differ from stakeholder to stakeholder.

Specific Service SLAs

Operational Response

Critical Priority

High Priority

Normal Priority

Services Used by Multiple VOs

Submission Services

Routine IT Services

Services Used by Specific VOs

VO Level Services will be agreed upon by the VO and its users.

  • MIS, CSIU, and OSGEDU VOMS
  • Engage VOMS (In Negotiation)
  • Engage Matchmaker (In Negotiation)
  • Engage SVN Software Cache (In Negotiation)
  • Engage Submit Host (In Negotiation)
  • OSG VOMS/VOMRS - Draft (4-28-10)

Supporting Documents

SLAs in Draft Status

-- RobQ - 23 Feb 2009

Topic attachments
I Attachment Action Size Date Who Comment
elsexlsx 2011.xlsx manage 65.9 K 06 Jul 2012 - 18:48 ScottTeige Availability metrics, 2011 Q1-4
elsexlsx 2012.xlsx manage 68.6 K 02 Jan 2013 - 15:30 ScottTeige  
elsexlsx 2012a.xlsx manage 68.6 K 02 Jan 2013 - 15:24 ScottTeige Availability metrics, 2012 Q1-4
elsexlsx 2013.xlsx manage 70.0 K 03 Jan 2014 - 20:07 ScottTeige 2013
docdoc DOEGrids-SLA-2.doc manage 99.5 K 30 Jun 2011 - 18:34 RobQ  
pdfpdf FermiGrid-OSG-Service-Level-Agreement.pdf manage 78.7 K 20 May 2010 - 14:44 RobQ FermiGrid Service Draft SLA
Topic revision: r53 - 10 Mar 2014 - 18:45:03 - RobQ
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